Abacus Help Files SettingsEmailing Customer Service

Emailing Customer Service

Customer Service is a key part of the Abacus system and we want to make sure you always feel we are here to help. Our promise to you is that if you send us an email we will always get back to you within one working hour. To email us or request a call back, follow the steps below. Or if you want to talk to us straight away just pick up the phone and dial 08445045504. We are open Monday to Friday 8am to 8pm.

Click on the 'Communicate' symbol and click 'Communicate'.

To send us a message

1) Click on Details and Feedback.

2) Fill in your name so we know who we are asking for when we get back to you.

3) Fill in your telephone number or email address that you want us to respond to.

4) Fill in your message to send over to us.

5) Click on your preferred method of contact.

6) Add any other comments you want to add.

7) Click to Submit.

Request a call back

1) Untick Details and Feedback.

2) The Call Me box will now fade and you can fill in the number you want us to call you on.

3) Click which number you wish us to contact.

4) Click Call.